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Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@steeledgetools.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@steeledgetools.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@steeledgetools.com.
Returns/Exchanges
At steeledgetools, we are committed to providing the best return policies in the industry. We want you to be fully satisfied with your purchase. Please review the following policy carefully to understand the terms and conditions regarding returns and refunds. By making a purchase on our website, steeledgetools.com, you acknowledge and agree to the terms outlined below:
Cancellations & Refunds (Before Order Ships):
We strive to process and ship your order as quickly as possible. If you need to cancel your order before it ships, please contact us immediately. We will make every effort to accommodate your request for cancellation and provide you with a full refund. You can reach our customer support team by email at support@steeledgetools.com or by calling 800-960-5329. Please note that custom orders are exempt from cancellations and refunds.
30-Day Return Policy:
We offer a 30-day return policy for most products, starting from the date of delivery. If you are not completely satisfied with your purchase, you may return the item within 30 days for a refund or exchange, subject to the conditions stated below.
Return Conditions:
To be eligible for a return, the product must be in its original condition, unused, and in the same packaging as when you received it. It should include all accessories, manuals, and any other items that came with the product. Please note that if the product was shipped by freight, you may be responsible for the return freight fee. Additionally, for freight-shipped products, a restocking fee may apply, which varies depending on the product. For specific information on return fees for your product, please contact our customer support team at support@steeledgetools.com or call us at 800-960-5329.
Refunds and Exchanges:
If you need to exchange your product, you may do so within the 30-day return period. Please note that you, as the customer, are responsible for any shipping costs associated with returns and exchanges.
Not all orders are eligible for return once they have shipped. As we order our products directly from the manufacturer, our ability to offer returns depends on the manufacturer's policies. Please reach out to us for specific information regarding return eligibility for your brand and/or product.
Due to the increasing costs of LTL/freight shipping, any outright returns will incur a 25% cancellation fee plus return shipping costs. However, if you are replacing the product with another item, we may be able to assist you in covering some of the costs, depending on the product. Please contact our customer support team for more information.
Shipping Times:
We strive to deliver your order as quickly as possible. However, please understand that the shipping times provided on the product pages are estimates and may vary due to factors beyond our control, such as supply chain issues and manufacturing delays. We appreciate your patience and understanding during these challenging times. For the most up-to-date information on shipping times, please refer to the product pages on our website.
Exchange Agreement, Please Read the Following
When making a purchase from steeledgetools, you acknowledge and agree to the following terms:
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You understand and are responsible for inspecting the package upon delivery. If there is any damage, please make a note of it when signing for delivery and provide photos of the damage, box, and SKU, along with a brief description, to support@steeledgetools.com within 24 hours of delivery.
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You understand and are responsible for the cost of return shipping and any new product shipping fees in the case of a refund or exchange.
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You understand that products must be returned unopened and unused. Additional restocking fees may apply.
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You understand that if your order has already left the warehouse, a full refund may not be possible.
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You understand that if you return your order once it has shipped, you will be responsible for paying the return shipping fees and restocking fees, which vary but typically amount to around 20% of the product's value.
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You understand that shipping date estimates outlined on product pages are estimates and may change due to factors beyond our control.
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You understand and agree not to cancel your order or file a chargeback for order delays or discrepancies in estimated delivery times caused by factors outside the control of steeledgetools (such as manufacturing and logistical constraints of our partner companies.)
Damages:
Please inspect the packaging of your item(s) upon arrival. If you notice any damage, make a note of it when signing for delivery and send photos of the damage, box, and SKU, along with a brief description, to support@steeledgetools.com within 24 hours of delivery. We will process an insurance claim on your behalf. Any punctures or visible signs of exterior damage must be reported within 24 hours.
Warranty:
Warranty terms vary depending on the manufacturer. Please refer to the individual product pages for warranty details. It is important to note that warranty claims cover damages that occur over time and from regular use. Damages that occur upon arrival must be reported within 30 days and are not considered warranty claims.
Returns:
The Steeledgetools default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.
Most of our products come with guarantee warranty policies, ensuring that you receive a fully functional and operating product without any additional expenses on your end. For specific warranty details, please refer to the individual product pages.
BOGO Promotions:
In the event of a BOGO (Buy One, Get One) promotion, both items must be returned to receive a full refund. If only one of the two items is returned, you will receive a replacement for that item or a store credit for its individual value when purchased separately. If your order has already shipped, you (the buyer) will be responsible for actual return shipping charges and potentially a restocking fee, depending on the manufacturer. Refunds will be issued only to the original credit card used for the order.
Chargebacks
Our dedicated team of agents is committed to assisting you and resolving any concerns or issues you may encounter. We have developed our policies with fairness in mind, striving to provide the best possible experience for our valued customers. We are fully invested in your satisfaction and are readily available to provide prompt assistance and reach a favorable resolution.
Given this, any customer who initiates a fraudulent chargeback will be held criminally liable for theft. We strongly encourage you to contact us if you have not received a product or if you encounter any issues with a product you have received. Our team is here to help you navigate and resolve any concerns promptly and efficiently. We kindly request that you refrain from filing chargebacks for issues that we can work together to resolve. We greatly appreciate your continued support and trust in our services.
Thank you for choosing Steeledgetools as your shopping destination!
Contact support@steeledgetools.com or call us at 800-960-5329 for any questions.
BY USING OUR WEBSITE, YOU AGREE TO THESE TERMS OF USE. IF YOU DO NOT AGREE, DO NOT USE THE SITE.